Role: Ph.D. Student
Email: altmandaniel1@gmail.com
Daniel Altman is a Ph.D. candidate at the Industrial Engineering and Management Faculty at the Technion. He has a B.A in Psychology Sociology and Anthropology from the Max Stern Yezreel Valley College and an M.Sc. in Organizational Psychology from the Technion. His M.Sc. thesis, advised by Prof. Anat Rafaeli and Prof. Galit Yom-Tov, explored the effects of expressed customer emotion in service systems on consequent employee performance and behaviour using Big-Data (Link: Daniel M.Sc. Thesis). In 2021, Daniel completed his PhD studies on Emotional Load in service systems, where he defined and examined the effects of emotional load on employee performance (Link: Daniel Altman PhD Thesis).
Daniel currently works at JFrog as their Customer Support Knowledge Team Leader. https://www.linkedin.com/in/daniel-altman-94521961/