Currently faculty at theGalit_Yom_Tov_79
Technion – Israel Institute of Technology
Industrial Engineering and Management faculty
Research Interests
Service Engineering/Service Operations
Behavioral Operations
Queueing Networks and Approximations
Healthcare and Call-center Operational Design


I am an Assistant Professor at Technion at the IE&M faculty. Previously, I was a Postdoc fellow and an Adjunct Professor at Columbia University at the IEOR department. I did my M.Sc. and Ph.D. at the Technion and worked in the industry as Industrial Engineer and IT specialist.

My research focuses on service systems. I study how data obtained from various service systems (such as call-centers and hospitals) can teach us about customer and agent behavior in such systems, and how queueing models can help to understand the operational implications of such behavior.
I aim to build new operation methods for these systems in a way that will balance service and financial goals.
My focus is mainly on healthcare systems (like hospitals).

I live in north Israel with my family.

3/2019: We are happy to announce a call for paper on Behavioral Queueing Science in Operations Research. For more details see https://pubsonline.informs.org/page/opre/calls-for-papers

10/2018: We are organizing a workshop on “Service Engineering: From Theory to Practice” at the Technion, honoring Prof. Avishai Mandelbaum. For details see  https://seeworkshop.net.technion.ac.il