Role: PhD Student
Email: antonio.cas@campus.technion.ac.il
Antonio Castellanos has a B.Sc. in Information Systems and Business Engineering from Monterrey Institute of Technology. He has a Ph.D. from the Industrial Engineering and Management Faculty at the Technion, where he was advised by Prof. Galit Yom-Tov (Thesis: Antonio_Castellanos_PhD_Aug_2022). His research is focused on building models to overcome information uncertainty in contact centers. He is now a Faculty at The Hebrew University of Jerusalem, School of Business.
Publications:
A. Daw, A. Castellanos, G.B. Yom-Tov, J. Pender, and L. Gruendlinger “The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes”. Management Science 0(0):0, 2024. (DOI: https://doi.org/10.1287/mnsc.2021.04060)