Teaching

096324 – Service Engineering – Undergraduate and graduate course

Course Website: Moodle and References website

Brief Course Description:
Service systems currently make up 60-80% of western economies. Important examples are healthcare systems (hospitals), financial services (banks) and telephone and internet services. The course will provide a framework for modeling service systems and techniques that are useful to design, analyze, and operate service systems. In this course, a service system is viewed as a stochastic network. Thus the main theoretical framework is queueing theory, which primarily involves a large class of stochastic models. However, the subject matter is highly multi-disciplinary; hence alternative frameworks are useful as well, including ones from Statistics, Psychology, and Marketing.

Prerequisite: A course on stochastic modeling / processes (such as 094314).

Lecture Time and Place (Spring 2016/7):
Time: Wednesday, 9:30-12:30.
Room: 152 Bloomfield.

Communicating with Dr. Galit Yom-Tov:
Office: 519 Boomfield Building
Email: gality@tx.technion.ac.il
Phone: 829-4510
Will be holding office hours at my office on Thursday at 12:30-13:30..

Teaching Assistants:
Name: Noa Zychlinski
Office: 411 Cooper
e-mail: noazy@gmail.com
Will be holding office hours in his office on TBA.
She is also available by appointment.

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094139 – Supply Chain Management – Undergraduate  course

Course Website: Moodle 

Brief Course Description:
Modeling of inventory systems for various products, for finite and infinite horizon, under deterministic or stochastic conditions, and with special constraints. Planning multi-echelon inventory systems and supply chains. Models for managing and controlling supply chains.

Prerequisite: Probability (094411/094412) and Deterministic models in operations research (094131).

Lecture Time and Place (Spring 2016/7):
Time: Thursday, 9:30-12:30.
Room: 121 Bloomfield.

Communicating with Dr. Galit Yom-Tov:
Office: 519 Boomfield Building
Email: gality@tx.technion.ac.il
Phone: 829-4510
Will be holding office hours at my office on Thursday at 12:30-13:30.

Teaching Assistants:
Name: Maram Jacob
Office: 315 Cooper Building
e-mail: maramjacob@gmail.com
Will be holding office hours in his office on TBA.
She is also available by appointment.

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097135 – Multidisciplinary research in Service Engineering

 Undergraduate and graduate course

Course Website: Moodle

Brief Course Description:
We will focus on advanced models for service system operation and analysis, e.g. hospitals and banks.
Lectures will be given on multidisciplinary research papers and new developments in the field. Emphasis will be placed on research methodologies such as asymptotic analysis for staying and routing, and empirical models for data analysis.

Prerequisite: Service Engineeering (096324).

Lecture Time and Place (Winter 2017/8):
Time: TBD
Place: TBD

Teaching Assistants:
Name: Nitzan Carmeli
Office: TBA
e-mail: TBA
Will be holding office hours in her office on TBA.
She is also available by appointment.

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097121 – Advanced topics in Industrial Engineering; Topic Healthcare systems – Undergraduate and graduate course

Course Website: Moodle

Brief Course Description:
Health care systems in general, and hospitals in particular, are major determinants of our quality of life. They also require a significant fraction of our resources and, at the same time, they suffer from (quoting a physician research partner) “a ridiculous number of inefficiencies; thus everybody—patients, families, nurses, doctors and administrators are frustrated.” In (too) many instances, this frustration is caused and exacerbated by delays—“waiting for something to happen”; in turn, these delays and the corresponding queues signal inefficiencies. Healthcare systems hence present a propitious ground for research and courses in Operations Research (OR), Industrial Engineering, Informations Systems, and Statistics. This would ideally culminate in reduced congestion (crowding) and its accompanying important benefits: clinical, financial, psychological and societal.

In this course, we shall examine the healthcare industry from an Operational viewpoint. Specifically, we shall use theory and methods of Service Engineering to analyze healthcare organizations, combining both qualitative and quantitative principles, towards developing solutions to problems that are prevalent and significant in the healthcare industry.

Prerequisite: Service Engineering (096324).

Lecture Time and Place: (not given this semester)
Time: TBD
Place: TBD

Teaching Assistants:
Name: Noa Zychlinski
Office: 411 Cooper
e-mail: noazy@gmail.com
Will be holding office hours in her office on TBA.
She is also available by appointment.